CXOToday has engaged in an exclusive interview with Gaurav Kumar, CEO, Spocto – A Yubi Group Company

Considering the dynamic nature of the debt collection industry, how do you foresee its evolution over the next few years?

The debt collection industry in India is poised for a significant transformation, with a phygital approach—combining physical and digital strategies—emerging as the way forward. This hybrid model leverages advanced technology while maintaining the human touch…