• Industry has been slow to adopt new tech
• 60% of collections firms considering AI tools
• Boost in efficiency could cut both ways for debtors

WASHINGTON – Artificial intelligence is about to transform Valerie Ingold’s industry – debt collection – and she says it is about time.

“When you started a collections agency, you used to need a phone and a filing cabinet. We’ve progressed from there, but we’re slow adopters,” said Ingold, managing director of Commercial Collection Corp. in New…