Artificial intelligence is about to transform Valerie Ingold’s industry – debt collection – and she says it is about time.

“When you started a collections agency, you used to need a phone and a filing cabinet. We’ve progressed from there, but we’re slow adopters,” said Ingold, managing director of Commercial Collection Corp. in New York.

“With AI, ChatGPT and the advances, I think it’s really going to level the playing field for us,” she said.

“We’re on the cusp of it. This is the future.”

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