Martie de Beer, Executive: Contact Centre, Telviva.
South Africa narrowly escaped a technical recession, according to the latest figures released by Stats SA in early March. Recession or no recession, growth is just not high enough to improve economic conditions, and, coupled with record interest rates and increasing prices at the fuel pump and grocery store, South Africans are under pressure.
In these conditions, debt collection is crucial and the emergence of omnichannel platforms…
