AI set to transform debt collection in US, bias worries remain
Industry has been slow to adopt new tech 60% of collections firms considering AI tools Boost in efficiency could cut both ways for debtors WASHINGTON – Artificial intelligence is about to transform Valerie Ingold’s industry – debt collection – and she says it is about time. “When you started a collections agency, you used to need […]
AI set to transform debt collection in U.S., bias worries remain
Artificial intelligence is about to transform Valerie Ingold’s industry – debt collection – and she says it is about time. “When you started a collections agency, you used to need a phone and a filing cabinet. We’ve progressed from there, but we’re slow adopters,” said Ingold, managing director of Commercial Collection Corp. in New York. […]